Customer Support for Agricover Technology - AGRICOVER

Anunț publicat pe 23 Jun 2022

1 post disponibil - Technology

Descrierea candidatului ideal

Skills: Very good computer skills, excellent knowledge of MS Office applications (Excel, Word, Teams, Outlook); High sense of responsibility, patience, urgency and customer support; Flexible and driven to solve customer’s requests; Ability to work under pressure and good team engagement; Confident and willing to learn; Proactive and responsible in finalizing all assigned tasks; Excellent verbal and written communication skills, customer service skills, and positive phone manner; Detail-oriented and have excellent follow-up skills; Having agricultural knowledge or background is a plus; Having experience for customer support is a plus.

Descrierea jobului, responsabilitati si beneficii

Key Responsibilities: Act as First Point of Contact for our customers and provide efficient solutions to their issues, dealing with queries mainly via phone (80%) and email (20%); Build and maintain relationships with the IFN and SA Area Sales Managers (ASM), proactively solve their issues and support them during the enrolment of the customers; Create and assign tickets in the ticketing systems (D365-Customer service) and follow-up until closing the tickets and solving the problems; Document all required information, keep work instructions and operating procedures up to date; Answer, escalate and follow up all requests to ensure proper response and correctly working of portal; Register all details related to customer interactions in the data base for further reporting and update the knowledgebase; Document all the customer feedbacks correctly to be analysed later.


Despre AGRICOVER

Credem intr-o agricultura moderna si performanta si suntem sprijinul fermierilor romani pentru a-si transforma cat mai multe initiative in povesti de succes. Prin platforma Agricover de solutii integrate pentru agricultura, construim solutii flexibile si eficiente pentru nevoile concrete ale partenerilor nostri fermieri, Ne adaptam constant nevoilor in continua schimbare a acestora si construim directii inovatoare de abordare a pietei propulsand afacerile fermierilor in randul celor mai stabile afaceri din domeniul agribusiness. Prin solutiile avansate pe care le dezvoltam si prin inovatie, oferim o viziune integrata a agriculturii modere si sustenabile, Sustinem performantele fermierilor si le deschidem drumul catre un nou standard de productivitate si competitivitate. Pe scurt, Agricover reprezinta veriga cheie ce sustine eficienta intregului lant valoric al agriculturii si industriei alimentare. Suntem experti in domeniul agribusiness si orientati permanent spre client prin anticiparea si intelegerea nevoilor acestora oferindu-le permanent solutii si prin construirea unei afaceri pe termen lung, profitabila pentru ambele parti. Tintim spre excelenta si raspundem eficient si la timp celor mai exigente nevoi ale partenerilor si ale mediului concurential, dovedind prin tot ceea ce facem zi de zi, ca meritam increderea si respectul celorlalti. Ca angajator, la Agricover sesizam si valorificam oportunitatile, sustinem initiativele personale orientate spre fructificarea afacerii si lucram in echipa pentru un scop comun – sa fim cei mai buni. Intreaga echipa de specialisti Agricover participa activ la dezvoltarea unei agriculturi performante prin intermediul inovatiei si expertizei solide in agricultura. Alatura-te echipei Agricover si iti oferim sansa de a lucra intr-o companie pioniera in dezvoltarea cunostintelor de agribusiness si pregatirea expertilor din domeniul agriculturii.

Website: https://agricover.ro/

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  • Tip job: Full time
  • Locatie: Ilfov,
    Voluntari Vezi pe harta
  • Numar de posturi disponibile: 1
  • Departament: Technology
  • Permis de conducere: Nu